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You Can't Fire the Customer*Help prepare students for the challenges of the customer service industry Students role play as a mentor to a new employee Focus on 10 important skills of customer service Discuss appropriate tone and body language Grades: 8 12 Customer Service has become a major element in the strategic plans of all successful companies today. Companies expect employees to give excellent (not just good) service to all customers, and to successfully handle difficult

Examples of some of the 40 movies are:

Clearly focused and easy to use

can strike at any time-during class

Ethical Leadership Principles focus on how to utilize the above skills in a way that is honest

"Stop and think before you act

By producing a pleasant

These pictures and stories may be photocopied and distributed for younger children to color and for older students to add cartoon speech balloons

The card game corresponds to the book and proves effective when used together or as standalone items

explore feelings

and monitoring progress

Includes 9 card decks

Being a teenager is hard enough