Connecting Knowledge and Performance in Public Services: From Knowing to Doing by Kieran Walshe, Gill Harvey, & 1 more

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Connecting Knowledge and Performance in Public Services: From Knowing to Doing by Kieran Walshe, Gill Harvey, & 1 moreISBN: 9780521195461 Cambridge University Press, 155 November 2010 Hardcover, 314 pages Illustrated Edition The performance of public services is now more closely scrutinized than ever before. Every teacher, doctor, social worker or probation officer knows that behind them stands a restless army of overseers, equipped with a panoply of league tables, star ratings, user opinion surveys, performance indicators and the like with which to judge them. This

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